Politique de confidentialité

This Privacy Policy explains how personal information is handled when you browse hokawalkingshoes.uk, make a purchase or contact us. It also explains the choices and rights available to you.

“We”, “us” and “our” refer to the business operating hokawalkingshoes.uk. Privacy enquiries can be submitted through the contact options published on our Contact Us page.

Information We Collect

The information collected depends on your interaction with the website. It may include:

• Your name, email address, telephone number, billing address and delivery address.
• Order details, including products, sizes, transaction references, delivery updates, returns and refunds.
• Account details and saved preferences, where customer accounts are available.
• Messages and supporting information supplied when you contact us.
• Technical information, such as your IP address, browser, device type and website security logs.
• Cookie preferences, marketing choices and records of consent.

Payment providers process the information needed to complete your transaction. The payment information available to us depends on the checkout integration and payment method used.

We receive information directly from you, through website technologies, and from providers involved in your purchase, such as payment processors and delivery companies. Please avoid sending passwords, full card details or unnecessary sensitive information in support messages.

How and Why Information Is Used

We process order, contact and delivery information to fulfil our contract with you. This includes arranging payment and delivery, providing order support, and administering cancellations, returns and refunds.

Information supplied in a pre-purchase enquiry may be used to take steps at your request before entering into a contract. General correspondence may be handled on the basis of our legitimate interest in answering enquiries and providing customer service.

We retain relevant transaction records to meet applicable accounting, tax and other legal obligations.

Security monitoring, fraud prevention and the handling of legal claims may rely on our legitimate interests in protecting customers and operating the business. Where we use this basis, we assess the necessity of the processing and balance our interests against your rights.

Marketing and optional website technologies are used only where an appropriate lawful basis and any required consent apply.

Information necessary to complete a purchase will be identified when requested. If you do not provide it, we may be unable to process your order or deliver your goods.

Marketing and Cookies

Where marketing communications are offered, you can unsubscribe through the link in the message or contact us to update your preferences. We obtain consent where required. Any permitted existing-customer marketing arrangement must include an opportunity to opt out when details are collected and in subsequent messages.

You can object to direct marketing at any time. This does not prevent us from sending necessary messages about an existing order.

Cookies and similar technologies may support baskets, account access, security and saved preferences. Any analytics or advertising technologies must be explained in our Cookie Policy and relevant controls.

We request consent where required. If a specific legal exception applies, we provide the information and means to object required for that use.

Sharing Your Information

Relevant information may be shared with providers needed to operate the website and fulfil purchases, including payment providers, delivery companies, hosting providers, IT support and customer service platforms.

We may also disclose information to professional advisers or public authorities where necessary for legal obligations or the establishment, exercise or defence of legal claims.

Where analytics or marketing services are enabled, any sharing must be explained in the relevant privacy and cookie information.

Providers acting on our behalf are subject to appropriate contractual requirements. Some recipients, such as certain payment providers, act as independent controllers and explain their processing in their own privacy notices.

International Processing

If a provider processes personal information outside the United Kingdom, we assess whether international transfer restrictions apply.

Where required, a transfer must be covered by an applicable UK adequacy arrangement or appropriate safeguards, such as approved contractual provisions, together with any necessary additional measures.

You can contact us for information about relevant destinations and applicable safeguards, including how to obtain a copy.

Retention and Security

We keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Retention decisions take account of legal recordkeeping periods, outstanding orders, unresolved enquiries, potential claims and security needs. Account information is retained according to account activity and any continuing legal requirements. Limited suppression records may be kept to ensure that marketing objections remain respected.

When information is no longer needed, it is deleted or appropriately anonymised.

We use technical and organisational measures suited to the information and systems involved. No website can guarantee absolute security, so please protect your login details and report suspected unauthorised access promptly.

Your Privacy Rights

Depending on the circumstances, you may request access to your information, correction of inaccuracies, deletion, restriction of processing or transfer of qualifying information in a portable format.

You may also object to processing based on legitimate interests. We will consider your objection in accordance with applicable law.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out beforehand.

Submit requests through our Contact Us page and identify your message as a privacy request. We may seek proportionate information to verify your identity. We respond within the applicable statutory timeframe and explain any lawful restriction or extension.

Complaints and Policy Updates

If you have concerns about your information, please contact us. We will acknowledge a data protection complaint within 30 days, investigate without undue delay, keep you informed and communicate the outcome.

You may also raise a complaint with the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

This policy may be updated to reflect changes in our services, processing activities or legal requirements. Significant changes will be communicated where required, and fresh consent will be requested where necessary.