Gebruiksvoorwaarden

These Terms of Use explain the rules for browsing and using hokawalkingshoes.uk, including any account, review or other interactive features available on the website. Please read them before using those services.

In these terms, “we”, “us” and “our” mean the business operating hokawalkingshoes.uk.

Using the Website

You may browse the website and use its features for lawful purposes. Please provide accurate information when creating an account, submitting an enquiry or interacting with our services.

You must not attempt to access another person’s account, bypass security measures, introduce harmful software or interfere with the website’s operation. Fraudulent activity, impersonation and the submission of unlawful or abusive material are prohibited.

Automated tools must not be used in a way that disrupts the service, circumvents access restrictions or infringes another person’s rights.

Accounts and Login Details

Where customer accounts are available, keep your login details confidential and update your contact information when it changes.

Contact us promptly if you believe someone has accessed your account without permission. You are responsible for your own account activity, but you are not automatically responsible for every action resulting from unauthorised access.

We may take reasonable steps to verify identity before disclosing account information or making sensitive changes. Please never send your password or payment verification codes in a support message.

Product Information and Purchases

Product descriptions, size guides and other shopping information are provided to help you compare available items. Fit and comfort can vary between styles and individuals.

We aim to keep information accurate and correct errors when identified. Photographs may appear differently depending on your screen settings, but this does not affect your right to receive goods that match their description.

Purchases are governed by our Terms of Sale. Delivery, cancellation and return arrangements are explained in the relevant policy pages. These Terms of Use do not replace those purchasing terms or reduce your statutory consumer rights.

Website Content and Trade Marks

Text, photographs, graphics, designs and other website materials belong to their respective owners or licensors.

You may view and print reasonable extracts for personal, non-commercial use. Wider copying, republication or commercial exploitation requires permission from the relevant rights holder unless permitted by law.

HOKA and any other brand names or logos remain the property of their respective owners. Their use on this website does not, by itself, establish an official affiliation, endorsement or authorised retailer relationship.

Reviews and Submissions

Where reviews or other public contributions are enabled, submissions should be relevant, honest and based on your experience. Do not include private information about another person or material you do not have the right to share.

You retain ownership of your contributions. By submitting content for publication, you give us non-exclusive permission to display it for that purpose and make reasonable formatting changes.

We may remove content that is fraudulent, unlawful, abusive, irrelevant or infringes someone’s rights. A genuine review will not be removed solely because it expresses a negative opinion.

Public submissions should not contain passwords, full payment details or other sensitive information.

External Services and Privacy

The website may contain links to third-party websites or features operated by external providers. Those services have their own terms and privacy information. A link does not necessarily indicate endorsement.

Our Privacy Policy explains how personal information is handled. Our Cookie Policy explains cookies and similar technologies, together with the choices available to you. Using the website does not, by itself, constitute consent to optional tracking or marketing.

Availability and Access Restrictions

Maintenance, technical faults or security incidents may temporarily interrupt access to the website.

We may restrict particular features or accounts where reasonably necessary to address misuse, protect users or maintain security. Restrictions will be proportionate, and we will provide an explanation and a way to contact us where appropriate.

Restricting website access does not remove rights concerning an existing purchase, refund, return or complaint.

Our Responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to exercise reasonable care and skill.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Your mandatory consumer rights and other protections under applicable law remain unaffected.

Changes and Questions

We may revise these terms to reflect changes to website features, security needs or legal requirements. Updates will apply prospectively and will not retrospectively reduce rights relating to an existing order.

Where a material change affects an ongoing account or service arrangement, we will provide appropriate notice and obtain agreement where required.

If you have a question or complaint about these terms, please use the contact options published on our Contact Us page. Nothing here prevents you from seeking a remedy or bringing proceedings before a court with jurisdiction.