Rücksendungen

If your purchase from hokawalkingshoes.uk is not suitable, or something is wrong with your order, please contact us using the options published on our Contact Us page. This policy explains how to arrange a return and what to expect from the refund process.

Changing Your Mind

For most products purchased online, you can cancel without giving a reason until 14 days after the day you receive your goods. If items from a single order arrive separately, this period generally runs from receipt of the final item.

Tell us clearly that you wish to cancel before the period expires. You then have a further 14 days to send the goods back, unless we have offered to collect them. You may use the cancellation form supplied with your order information, but it is not compulsory.

Sale and discounted products carry the same statutory cancellation rights as full-priced items.

Arranging Your Return

Contact us with your order number, checkout email address and the items you wish to return. We will provide the appropriate return address and practical instructions.

Please do not assume that the sender address on your parcel is the returns address. Requesting instructions helps avoid misdirected parcels, but a statutory cancellation does not depend on discretionary approval.

Pack your items securely, include information identifying your order and retain evidence of posting.

For change-of-mind returns, you pay the direct return cost only if we informed you of this before purchase, unless we offered free returns. Otherwise, we bear that cost.

Checking Fit and Condition

You may examine and try on products as you reasonably would in a shop. When checking footwear, we recommend trying it indoors on a clean surface.

Please return boxes, labels and accessories where reasonably possible. Missing original packaging does not automatically invalidate your cancellation right.

We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning. Wearing shoes outdoors may go beyond reasonable inspection.

These handling rules do not restrict your rights when a product is faulty or does not match its description.

Faulty, Damaged or Incorrect Items

Please contact us if an item arrives damaged, develops a fault or differs from what you ordered. Describe the issue and provide your order reference or other reasonable proof of purchase. Photographs may help us assess the problem, but they are not a condition of exercising your statutory rights.

Under UK consumer law, you generally have a 30-day short-term right to reject goods that fail to meet the contract. After that period, repair or replacement may be available, followed by a price reduction or final right to reject where the legal conditions are met.

We cover reasonable return costs for non-conforming goods. Your rights do not depend on the item being unused, retaining its original packaging or having a manufacturer’s guarantee.

Refunds

For a statutory change-of-mind cancellation, we refund without undue delay and within 14 days after being informed of your decision. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them back or receive evidence that you have returned them, whichever happens first.

When you cancel the entire order, the refund includes the cost of our least expensive standard delivery option. Any additional amount paid for a premium service need not be refunded.

Refunds use the original payment method unless you expressly agree otherwise, without a refund administration fee. Your payment provider may need additional time to display the credit.

Refunds for faulty goods follow the applicable statutory rules.

Exchanges and Exceptions

If you would prefer a different size or colour, contact us to check whether an exchange can be arranged. Availability depends on stock. An exchange request does not remove your cancellation or refund rights.

Exceptions to change-of-mind cancellation apply only where permitted by law, such as genuinely personalised goods, and will be explained before purchase where relevant.

For help with a return, please visit our Contact Us page. Nothing in this policy limits your statutory consumer rights.